Get found first when an office, store or apartment building floods, answer every call at 2 a.m., and get on the vendor list for the rest of the portfolio.
How your customers buy
- Who calls: the property manager or facility manager, sometimes the building engineer or the owner. On larger losses, an insurance adjuster or TPA gets involved.
- What they need in the first hour: someone who answers, a time on site, and confidence that you can handle a commercial building (size, equipment, after-hours access, tenants).
- What decides the next job: how you communicated during the job, how clean your documentation was for the insurer, and whether you’re on the vendor list before the next loss.
Where jobs get lost
- “A sprinkler line let go in a three-story office at 1 a.m. The building engineer called two companies. The second one answered.”
- “You did the job. The management company has 14 more buildings. Your COI is still sitting in their onboarding queue.”
What matters most
- Answer every call. Water losses are won in the first few minutes.
- Be found first. Emergency searches, Local Services Ads where eligible, and Maps. [VERIFY LSA category coverage for commercial restoration]
- Get on the vendor list. Pre-approval with management companies, so you’re called before anyone searches.
Searches that matter
Examples: commercial water damage restoration [city] · emergency water extraction office building · burst pipe commercial building · sprinkler leak water damage cleanup · flood cleanup warehouse
What a property manager checks before approving you
24/7 response commitment and coverage area; commercial references; certificate of insurance at the limits they require; IICRC certification and work to the ANSI/IICRC S500 water damage standard [VERIFY]; documentation an insurer will accept; and a safety program.
Questions
We do residential too. Will this hurt that?
No. We separate the two in ads and pages, so commercial searches find commercial pages.
Do you work with insurance or TPA programs?
We don’t sign you up for programs. We make sure the property side, the people who choose vendors, know you directly.
What about mold?
Mold often follows water. It has its own pages and searches, and, in some states, its own license rules [VERIFY by state].
The next emergency is already on its way.
Be the company they call.
30 minutes. We’ll look at how you show up in your area before we talk.