Every after-hours and overflow call answered, a text back in minutes, and the job posted to your on-call tech.
Sound familiar?
- “The call came in at 11:40 p.m. It went to voicemail. They didn’t leave one.”
- “Your office manager answers fine from 8 to 5. Water doesn’t wait until 8.”
What you get
- Every after-hours and overflow call answered.
- A few questions to sort out what’s happening and where.
- A text back to the caller within minutes.
- The job posted to your dispatch or CRM.
- Your on-call tech paged.
What we need from you
Your on-call schedule, your service area, the jobs you take and don’t take, and access to your phone system or a forwarding number.
What’s not included
We don’t send crews and we don’t quote jobs. Your team does the work.
How you’ll know it’s working
A weekly log of every call, how fast it was answered, and what happened next.
What happens next
A 30-minute call, then live within [DECIDE: 7] days.
Questions
Is it a person or AI?
[DECIDE: AI first, a partner answering service, or a mix with a person for escalations.]
Will it sound like us?
It answers in your company’s name, with your service area and the questions you’d ask.
What if it’s not a job we take?
It politely tells the caller, logs it, and doesn’t wake your tech.
Does it work with our dispatch software?
[VERIFY the integrations we can actually support: ServiceTitan, Jobber, Housecall Pro, DASH/Next Gear for restoration, or email/SMS as the fallback.]
The next emergency is already on its way.
Be the company they call.
30 minutes. We’ll look at how you show up in your area before we talk.